Management Development Institute > Faculty
Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company headquartered in Atlanta, Georgia. As the author of over 400 published articles, 13 books, and scores of audio programs, her conference attendees number in the hundreds of thousands. Her successful business career includes a position as the Director of Human Resources for the North American Division of a European company, Employee Relations Manager for the Miller Brewing Company, and an academic background that includes a B.S. and M.S. with honors from the University of Wisconsin.
Session: Human Resource Management (July 14th, 8:30 a.m. to 12:00 p.m.)
Selecting & Keeping Service Heroes!
Recent layoffs have made it a buyer’s market for employers. But having a wider field from which to choose can make hiring decisions even more difficult. Your job is to screen, interview and hire individuals with a built-in coach—those who take the initiative, get the job done, and are committed to delivering the ultimate customer experience! Whether you’re hiring office personnel, sales associates, warehouse workers or supervisors, this seminar is about learning how to be a discriminating “buyer” and hire self-motivated people the first time around. And once you’ve hired a team of loyal employees, cracking the employee retention code can be a challenge. Part 2 of this seminar offers proven strategies for keeping your talent base, especially during times of uncertainty. If you’re looking for innovative, straightforward ideas, tools, and techniques for building a framework for selecting and keeping service heroes, this interactive presentation taught by a skilled facilitator is a MUST ATTEND!